Refund & Cancellation Policy We understand that plans change! Calming Communities Training Institute strives to make our cancellation and refund policies fair to participants while honoring the time, preparation, and resources involved in providing high-quality continuing education. Live Trainings Cancellations received 14 or more days before the scheduled training are eligible for a full refund, minus any non-refundable payment processing fees. Cancellations received less than 14 days before the training are not eligible for a refund. However, when possible, the registration fee may be transferred to another Calming Communities Training Institute training of equal or lesser value. Registrations may also be transferred to another participant when requested at least 24 hours prior to the start of the training. Participants who do not attend a scheduled training and have not contacted us in advance are considered no-shows and are not eligible for a refund or transfer. Hybrid Trainings When a training is offered both in person and virtually, participants may request to switch between attendance formats when space and technology allow. Changing attendance format does not guarantee that continuing education requirements will be identical for each format. On-Demand Trainings Because participants receive access to digital educational content immediately after purchase, on-demand and prerecorded training purchases are generally non-refundable once course content has been accessed. If you experience a technical problem that prevents you from accessing a purchased course, please contact us so we can help resolve the issue. Training Cancellation or Rescheduling If Calming Communities Training Institute cancels a training, participants will receive a full refund of the registration fee or may choose to transfer their registration to another eligible training. If a training must be rescheduled, participants may attend on the new date, transfer their registration when an appropriate alternative is available, or request a refund. Calming Communities Training Institute is not responsible for travel, lodging, childcare, lost wages, or other expenses incurred as a result of a training cancellation or schedule change. Continuing Education Credit Registration or attendance does not automatically guarantee continuing education credit. Participants are responsible for completing all attendance, participation, evaluation, post-test, and other requirements applicable to the training and the continuing education approval being requested. Failure to complete required continuing education components does not qualify a participant for a refund. Exceptional Circumstances We recognize that emergencies happen. Requests related to significant unexpected circumstances may be considered individually. Please contact Calming Communities Training Institute as soon as possible so we can determine what options may be available. By registering for a Calming Communities Training Institute program, participants acknowledge and agree to this Refund & Cancellation Policy.

Calming Communities Training Institute Grievance Policy Calming Communities Training Institute is committed to providing high-quality continuing education in a professional, ethical, inclusive, and respectful learning environment. All educational activities are conducted in accordance with applicable professional ethical standards, continuing education requirements, and relevant laws and regulations. Calming Communities Training Institute does not discriminate in its promotional activities, educational content, admission to programs, or treatment of participants on the basis of race, color, national origin, ethnicity, culture, religion, sex, gender identity or expression, sexual orientation, age, disability, neurotype, socioeconomic status, or other protected status. Calming Communities Training Institute recognizes that concerns or complaints may occasionally arise. Participants are encouraged to communicate concerns so that they can be addressed fairly, respectfully, and as promptly as possible. Raising a concern or filing a grievance will not result in retaliation or adversely affect a participant’s ability to participate in future educational activities. Informal Concerns When appropriate and comfortable, participants may discuss concerns directly with the presenter or training staff during or following an educational activity. Participants are not required to address a concern directly with the presenter before contacting Calming Communities Training Institute. Concerns may involve, but are not limited to: * Training content or instructional materials * Presenter conduct or teaching practices * Continuing education requirements or credit * Accessibility or accommodations * Registration or administrative processes * Training facilities or technology * Discrimination, harassment, or other concerns regarding the learning environment Calming Communities Training Institute will make reasonable efforts to address informal concerns promptly. Formal Grievances Participants who wish to submit a formal grievance may do so in writing to: Robyn D. Reyna, Program Reviewer Calming Communities Training Institute business@calmingcommunities.com The written grievance should include sufficient information to understand the concern, including the training involved, the nature of the complaint, and the resolution being requested when applicable. Receipt of the grievance will be acknowledged, and the matter will be reviewed as promptly and impartially as reasonably possible. Additional information may be requested when necessary to fully evaluate the concern. A written response will be provided within 30 days of receipt of the grievance whenever reasonably possible. Resolution Depending upon the circumstances, resolution may include corrective action, clarification of policies or continuing education requirements, modification of procedures, transfer or credit toward another educational activity, partial or full refund when appropriate, or another reasonable remedy. The specific resolution will depend upon the circumstances of the grievance and applicable continuing education requirements. Appeals If a participant is dissatisfied with the resolution of a formal grievance, the participant may submit a written request for reconsideration within 30 days of receiving the written decision. When possible, an appeal will be reviewed by an individual who was not directly involved in the original complaint. If an independent reviewer is not reasonably available, Calming Communities Training Institute will take reasonable steps to ensure that the appeal receives a fair and impartial review. The participant will receive written notification of the final decision. Confidentiality and Non-Retaliation Information related to grievances will be handled as confidentially as reasonably possible while allowing Calming Communities Training Institute to appropriately investigate and respond to the concern. Participants will not be subjected to retaliation for raising a good-faith concern, submitting a grievance, requesting an accommodation, or participating in the grievance-review process. Questions regarding this policy or the grievance process may be directed to business@calmingcommunities.com.

CE Process Info: APT Approved Provider 22-677Training is provided by a Texas LPC-S and counts for the minimum 50% approved provider requirement of the Texas Administrative Code.

Kimberly M. Daniels, L.L.C., and CE-GO.com do not discriminate against any individual or group concerning any service, program, or activity provided based on gender, race, creed, national origin, sexual orientation, gender identity or gender expression, ability, economic status, religion, age, organizational membership, or any other basis prohibited by law.

The privacy of all participants will assuredly be maintained from registration through receipt of a certificate of completion. Though participants will be required to be on camera to receive credit for a live webinar, the recording will not include a view of participants’ names or faces.

Registrants must attend live with the camera on at all times to receive CEs and a certificate of completion. Our administrator will monitor the on-camera presence throughout the program. Registrants must submit an evaluation and complete a post-test administered upon the webinar presentation's conclusion. Participants must complete and submit both evaluation and post-test with an 80% passing grade within 24 hours of this live webinar concluding to receive CEs and a certificate of completion. PLEASE set aside time between the webinar’s presentation conclusion and complete and submit your evaluation and quiz. Registrants will receive a link to the quiz and evaluation upon course completion. Certificates of completion will be sent out to all who complete evaluations and post-test requirements per the above guidelines within seven days after the live webinar date.

*PLEASE NOTE: This webinar will be recorded and available as a non-contact webinar. If you are unable to attend live, please let us know, and you will receive access to the recorded version within thirty (30) days after the webinar is presented live.